Terms of service
TERMS OF SERVICE
Effective Date: 7 September 2026
Welcome to EL TODO. These Terms of Service govern your access to and use of the EL TODO website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms of Service and our other applicable policies.
1. About EL TODO
Store Name: EL TODO
Address: S Studios, Perumanoor, Thevara, Kochi, Kerala – 682015, India
Phone: 9567285232
Email: eltodoessentials@gmail.com
2. Use of Our Website
You agree to use the EL TODO website only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful activities.
* Attempt to gain unauthorised access to our website or systems.
* Interfere with the security or operation of the website.
* Copy, reproduce or commercially exploit website content without permission.
* Provide false, misleading or inaccurate information when placing an order.
We reserve the right to restrict or terminate access to the website where permitted by law if these Terms are violated.
3. Products and Availability
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.
All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.
4. Prices
All prices are displayed in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time. Any applicable taxes, shipping charges or other costs will be displayed or communicated before order confirmation, as required by applicable law.
In the event of an obvious pricing or listing error, EL TODO reserves the right to cancel or correct the affected order in accordance with applicable law.
5. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products.
Your order will be considered accepted when EL TODO sends an order confirmation, dispatch notification or otherwise expressly confirms acceptance.
We reserve the right to decline or cancel an order where reasonably necessary due to:
* Product unavailability
* Incorrect pricing or product information
* Payment failure
* Suspected fraudulent or unauthorised activity
* Delivery restrictions
* Technical errors
* Other circumstances permitted by applicable law
If an accepted order is cancelled by EL TODO, amounts paid for the cancelled order will be refunded in accordance with applicable law and payment-processing timelines.
6. Payment
Payments may be made through the payment methods made available on our website.
You agree to provide accurate and valid payment information.
EL TODO does not directly store complete payment-card information where payment processing is handled by a third-party payment gateway. Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.
7. Shipping and Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery within India is generally 3–7 business days after dispatch, subject to destination and courier availability.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.
Please refer to our Shipping Policy for further information.
8. Returns, Refunds and Exchanges
Returns, refunds and exchanges are subject to our Return & Refund Policy.
If you receive a damaged, defective, incorrect or otherwise eligible product, please contact us within the period specified in our Return & Refund Policy.
Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable Indian law.
9. Cancellation
Order cancellation requests may be accepted only where the order has not already been processed or dispatched, subject to our applicable policies and law.
Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable Return & Refund Policy will apply.
10. Intellectual Property
All content on the EL TODO website, including the EL TODO name, logo, photographs, product images, graphics, designs, text and other materials, is owned by or licensed to EL TODO unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, license or commercially exploit our intellectual property without prior written permission, except where permitted by law.
11. User Content
If you submit reviews, photographs, feedback or other content to EL TODO, you confirm that you have the right to submit that content and that it does not infringe the rights of any third party.
By submitting content, you grant EL TODO a non-exclusive, royalty-free licence to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.
EL TODO reserves the right to remove content that is unlawful, abusive, misleading, defamatory or otherwise inappropriate.
12. Third-Party Services and Links
Our website may use third-party services, including payment gateways, courier services, hosting providers, analytics services and other technology providers.
The website may also contain links to third-party websites.
Third-party services may have their own terms and privacy policies. EL TODO is not responsible for matters solely within a third party’s control.
13. Website Availability
We make reasonable efforts to keep the website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, internet connectivity, service-provider issues or circumstances beyond our reasonable control.
We do not guarantee that the website will always be available, uninterrupted or completely free from errors.
14. Limitation of Liability
To the maximum extent permitted by applicable law, EL TODO will not be liable for indirect, incidental or consequential losses that are not reasonably foreseeable.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, defective products, death or personal injury caused by negligence, infringement of consumer rights, or any liability that cannot legally be excluded or limited under Indian law.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
By using our website and placing an order, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable law.
16. Grievance Redressal
If you have a complaint or grievance regarding our website, products, orders, payment, delivery or services, please contact us:
Grievance Officer: [Name of Grievance Officer]
Designation: Grievance Officer
Email: eltodoessentials@gmail.com
Phone: 9567285232
Address: S Studios, Perumanoor, Thevara, Kochi, Kerala – 682015, India
We will handle complaints in accordance with applicable law.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes relating to these Terms or purchases made through EL TODO may be brought before the competent courts and consumer commissions having jurisdiction in Kochi, Kerala.
Nothing in these Terms prevents a consumer from exercising any right or remedy available under applicable consumer-protection law.
18. Changes to These Terms
EL TODO may update these Terms of Service from time to time to reflect changes in our services, website, business practices or applicable law.
The updated version will be published on this website with the revised effective date.
19. Contact Us
For questions, complaints or enquiries regarding these Terms of Service, please contact:
EL TODO
S Studios, Perumanoor , Thevara
Kochi, Kerala – 682015
India
Phone: 9567285232
Email: eltodoessentials@gmail.com
Last Updated: 7 September 2026
I’ve also corrected the email in this Terms of Service from @gmil.com to @gmail.com.