Refund policy
RETURN & REFUND POLICY
Effective Date: 7 September 2026
At EL TODO, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, please contact us and we will assist you.
1. Eligibility for Returns
You may request a return or replacement if:
* The product received is damaged or defective.
* You received a product different from the one you ordered.
* The product is missing parts or accessories that were included with the order.
* The product has a manufacturing defect.
* The product is otherwise eligible for return under applicable consumer-protection law.
For hygiene, safety or other legitimate reasons, certain products may not be eligible for return. Any such restrictions will be clearly mentioned on the relevant product page before purchase.
2. Return Request Period
Return or replacement requests should generally be made within 7 days of delivery.
To request a return, please contact us at:
Email: eltodoessentials@gmail.com
Phone: 9567285232
Please provide your order number, details of the issue and clear photographs or videos of the product where applicable.
Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable Indian law.
3. Condition of Returned Products
Where a return is approved, the product should generally be returned:
* Unused and in its original condition.
* With the original packaging, tags, labels and accessories, where applicable.
* With the invoice/order details where available.
Products returned without prior approval may not be accepted unless required by applicable law.
4. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or videos to help us verify the issue and coordinate with our delivery or fulfilment partner.
Depending on the circumstances and applicable law, EL TODO may offer:
* A replacement product;
* A repair, where appropriate;
* A refund; or
* Another appropriate remedy.
5. Change of Mind / Size / Preference
Returns due solely to a change of mind, incorrect size selection, colour preference or other personal preference are subject to the return conditions stated on the relevant product page.
Where EL TODO offers a return for such reasons, the applicable return shipping charges and conditions will be communicated before the return is processed.
6. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including products that are:
* Personalised or customised specifically for the customer.
* Perishable or intended for immediate consumption.
* Hygiene-sensitive products where return is not appropriate.
* Clearly identified as non-returnable on the product page.
These exclusions do not apply where the product is defective, damaged, incorrect or where applicable law provides the customer with a mandatory right to a remedy.
7. Return Shipping
If the return is due to a product being defective, damaged, incorrect or otherwise the responsibility of EL TODO, we will arrange or reimburse reasonable return shipping costs as applicable.
For returns permitted for other reasons, the customer may be responsible for return shipping costs, where clearly communicated and permitted by law.
8. Refunds
Once an approved return is received and inspected, we will inform you whether the refund has been approved.
Where a refund is due, it will generally be processed using the original payment method or another lawful method agreed with the customer.
The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
9. Replacement
Where a replacement is approved, EL TODO will arrange dispatch of the replacement product subject to availability.
If the same product is unavailable, we may offer an appropriate alternative or refund, subject to applicable law and agreement with the customer.
10. Order Cancellation
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible and the applicable return procedure will apply.
If EL TODO cancels an accepted order, any amount already paid will be refunded in accordance with applicable law and payment-processing timelines.
11. Refunds for Undelivered or Returned Shipments
If an order is returned to EL TODO because of an unsuccessful delivery, incorrect or incomplete address, refusal to accept the package, or repeated failed delivery attempts, we will assess the circumstances and handle any refund in accordance with this policy and applicable law.
Any permitted deduction of shipping or other charges will be communicated to the customer where applicable.
12. How to Request a Return or Refund
Please contact us with the following information:
Order Number:
Customer Name:
Registered Phone Number:
Reason for Return/Refund:
Photographs/Videos: Where applicable
Contact Details
EL TODO
S Studios, Perumanoor, Thevara
Kochi, Kerala – 682015
India
Phone: 9567285232
Email: eltodoessentials@gmail.com
13. Consumer Rights
This Return & Refund Policy is intended to explain EL TODO’s normal return and refund procedures.
Nothing in this policy is intended to exclude, restrict or waive any rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.
Where applicable law provides a consumer with a right to refund, replacement, repair, compensation or another remedy, that legal right will prevail over any inconsistent provision of this policy.
14. Policy Updates
EL TODO may update this Return & Refund Policy from time to time.
Any updated version will be published on this website with the revised effective date.
Last Updated: 7 September 2026